Frequently Asked Questions
Common questions about home oxygen equipment rental.
Contact us and we will help confirm suitable equipment and arrangements.
WhatsApp us OnlineGeneral
Contact us via WhatsApp or phone with the equipment type, required date, delivery address and any healthcare-provider instructions. We will confirm equipment options and pricing.
Equipment type (oxygen or CPAP), healthcare-provider instructions (if applicable), required date, delivery address and expected rental period or purchase intent.
Yes. We provide equipment delivery and collection within Hong Kong. Delivery details and charges can be confirmed at the time of enquiry.
A deposit is required for equipment rental. The amount depends on the equipment type and is refundable according to our terms.
Yes. Most rentals and enquiries are arranged by family members or caregivers.
Yes. Contact us to confirm the extension period and charges.
Oxygen
We provide home oxygen concentrators, portable oxygen concentrators, medical oxygen cylinders and related accessories. Available for purchase or rental.
Yes. We provide monthly rental arrangements for home oxygen concentrators.
Yes. Portable oxygen concentrators are suitable for appointments and essential travel, powered by rechargeable batteries.
Yes. We provide medical oxygen cylinders with suitable regulators. Available as backup or for specified use.
No. Oxygen flow and usage hours must follow your doctor or healthcare provider's instructions. OxygenEasy does not provide medical diagnosis or prescribe settings.
Home concentrators require mains electricity. A backup oxygen plan such as a medical oxygen cylinder is recommended.
Sleep Apnea / CPAP
We provide home CPAP machines, travel CPAP machines, various mask types, accessories and cleaning equipment. Available for purchase or rental.
Yes. We provide home CPAP machine rental arrangements. Contact us to enquire about available models.
Yes. Travel CPAP machines are compact and lightweight, suitable for travel and business trips.
Masks are generally arranged separately. Mask selection depends on breathing habits and facial shape. Follow guidance from your healthcare provider or supplier.
No. CPAP pressure must be determined by a doctor or sleep specialist. OxygenEasy does not diagnose sleep apnea or prescribe pressure settings.
Safety & Medical
Oxygen equipment must be kept away from open flames and heat sources, including cookers.
Smoking is strictly prohibited in any environment where oxygen is in use. Smoke from adjacent rooms may still pose a danger.
Sudden or severe breathing difficulty is a medical emergency. Call 999 immediately.
No. Home oxygen and CPAP equipment does not replace emergency medical services.