Privacy Policy

1. Data Collection

We may collect: name, telephone number, WhatsApp number, email address, delivery address, medical instruction information (such as prescribed oxygen flow and usage), rental records and communication history.

2. Purpose of Use

Collected information is used only for: processing rental arrangements, confirming equipment requirements, arranging delivery and collection, providing rental-period support, processing payments and deposits, responding to enquiries and improving our services.

3. Medical Information

Medical instruction documents (such as discharge records and oxygen prescriptions) are used only to confirm the appropriate equipment category. We do not use medical data for marketing or share it with advertising platforms.

4. Data Access

Customer data is accessible only to authorised staff for processing related rental and service arrangements.

5. Data Storage

Customer data is stored securely. After rental completion, data is retained for a reasonable period as required by law.

6. Third-Party Services

We may use third-party services for payment processing, communication or website analytics. These services are subject to their own privacy policies.

7. WhatsApp Communication

Information sent via WhatsApp is subject to WhatsApp's privacy policy. Avoid sending unnecessary sensitive information via WhatsApp.

8. Cookies and Analytics

This website may use cookies and Google Analytics to understand website usage. We do not collect personally identifiable health data for analytics purposes.

9. Data Deletion

To request deletion of personal data, please contact us. Requests will be processed within a reasonable period. Some data may need to be retained as required by law.

10. Contact Us

For enquiries about this privacy policy, please contact us via WhatsApp or telephone.